Services
Without
support and service even the best retail solutions will fail. Pulse Retail's
customer support is second to none. We support our customers 7 days a week, 24
hours a day from coast to coast. We achieve this unparalleled level of customer
support by adopting leading edge support technology. We can diagnose and put
right almost any situation, anywhere.
General Support
Pulse Retail stands behind its products with both a
Standard and a
Premier
support option. These options offer peace of mind from coast to coast with
advanced diagnostics and service, whenever and wherever you need it.
Outsourcing:
Outsourcing can help fill in when you do not have the time or expertise to run a
dedicated system. Let Pulse Retail handle the information system details, while
you handle what you're best at: retailing.
Consulting:
Consulting offered by Pulse Retail lets their Retail Information
Management expertise and experience be your guide to appropriate
solutions for your specific retail situation.
Training:
Training is available for all
Pulse Retail Systems' products.
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Support
Pulse
Retail Systems
has built an excellent reputation due to our client support. We have an
integrated voice mail and voice paging system that allows our service
representatives to respond quickly to customer concerns. Through the use of
special communications software, we can service your computer system from
practically anywhere, cost-effectively and quickly.
Key Program Components
- Automated messaging and notification
- Remote Systems Diagnostics
- Remote Service
- Call Logging & Log Analysis
Premier Support
- 24 hours / day, 7 days / week, 365 days / year
- No charge telephone support
- Priority service
- Preferential discounts on other services
Back to Services
Support
Pulse
Retail
has built an excellent reputation due to our client support. We have an
integrated voice mail and voice paging system that allows our service
representatives to respond quickly to customer concerns. Through the use of
special communications software, we can service your computer system from
practically anywhere, cost-effectively and quickly.
Key Program Components
- Automated messaging and notification
- Remote Systems Diagnostics
- Remote Service
- Call Logging & Log Analysis
Standard Support
- 9:00 am to 4:00 pm weekdays
- No charge telephone support
- Preferential discounts on other services
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